This course will benefit anyone considering a career in allied health, as well as those already working the field. Allied Health Professionals must be committed to the key attributes of professionalism and strive to reflect this within the delivery of patient-centered, safe, and effective care. “Professionalism” is a broad term which reflects many different skills and abilities. For an individual to exhibit professionalism, they must be armed with specific skills and abilities that do not always show up within certification requirements, or even within career training curriculum. Soft skills are hard to measure and are typically less well-defined than hard skills. However, soft skills are what set many job candidates apart. Professionalism is not just what one knows. It is how one does their job, how one behaves, and how one comes across as they interact with others.
The purpose of this course is to support students with soft skills training that will provide the tools needed to demonstrate a higher level of professionalism on the job. Key components of the course focus on patient interaction, proper office behavior, medical ethics, diversity and cultural bias, emotional strength, professional appearance, and communication. The course maintains a focus on the key attributes that are true markers of professionalism.
This course was created with input from healthcare professionals working in the field, healthcare employers that hire our graduates, professional educators, and even former MedCerts students. The end-result is a collection of modules that touch on the soft skills that are truly important in the real world of allied healthcare. In this course, students are engaged through scenario-based learning that allows for real interaction with virtual coworkers and patients. Additionally, game-based activities keep students engaged and entertained throughout their learning journey.
Status: Patient Communication
Patient Communication
Status: Resilience
Resilience
Beginner·Course·9 hours
Featured reviews
5.0
·Reviewed May 19, 2024
This course was exactly what I needed to prepare me for my first medical job as an ophthalmic technician. I would highly recommend it!
5.0
·Reviewed Feb 1, 2024
Very educational and helps to improve not only your time management skills and assessments if you are looking to change/advance your career.
5.0
·Reviewed May 30, 2024
I really enjoyed all 3 lessons. these lessons has helped me to become more confidence in the workplace and gave me knowledge on how to interact and build relationships with others
5.0
·Reviewed Oct 20, 2023
its very much useful for those who want to be a healthcare professionals. I thoroughly enjoyed the course..! I learned many things through this course. Happy Learning ;)
5.0
·Reviewed Oct 31, 2023
The course is highly detailed and provides an in-depth knowledge about the topics. Highly recommended for learning when stepping out to work in a professional environment.
5.0
·Reviewed Mar 13, 2024
Awesome course. Very informative. I am confident I will have the skills needed to find a job in medical billing and coding after completion.
4.0
·Reviewed Jul 21, 2025
The quizzes need to be reviewed and proofread better. In drug dose calculations, the questions often have gm and mcg as units but the answers only work in mg.
5.0
·Reviewed Oct 3, 2025
A practical, well-structured course that clearly explains medical office procedures and administration. It boosted my confidence in handling patient records, scheduling, and office workflows.
5.0
·Reviewed Oct 10, 2025
Gives me more understanding of work ethics, interpersonal skills, work-life balance, task management, and other helpful tips working in healthcare settings.
5.0
·Reviewed Mar 9, 2024
Thank you Coursera for having chance to learn this course, it provides me a lot valuable knowledges. I am happy to learn with it.
5.0
·Reviewed Sep 30, 2023
Just entering the medical field and this course Professionalism in Allied Health was so valuable in my education in beginning my career.
5.0
·Reviewed Apr 10, 2024
This course helped me brush up on some facts about the workplace and has taught me new things. I highly recommend taking this course.
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5.0
·Reviewed Oct 21, 2023
its very much useful for those who want to be a healthcare professionals. I thoroughly enjoyed the course..! I learned many things through this course. Happy Learning ;)
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Deleted
5.0
·Reviewed Mar 12, 2024
I enjoyed going through this subject. It was very informative, helped you understand how situations can be in workplace. The interactive videos were very good!
N
Nancy
5.0
·Reviewed Oct 10, 2023
This was an excellent course. It was broken down in manageable segments. The course was clear and easy to understand as well professionally relevent.
M
Munazza
5.0
·Reviewed Nov 1, 2023
The course is highly detailed and provides an in-depth knowledge about the topics. Highly recommended for learning when stepping out to work in a professional environment.
S
Seide
5.0
·Reviewed Nov 23, 2024
I was so happy going through this course . It added a lot of new information to me thank you so much .I am looking for word going to my new courses.
C
Collette
5.0
·Reviewed Feb 2, 2024
Very educational and helps to improve not only your time management skills and assessments if you are looking to change/advance your career.
V
Viviane
5.0
·Reviewed Mar 14, 2024
Awesome course. Very informative. I am confident I will have the skills needed to find a job in medical billing and coding after completion.
M
Melissa
5.0
·Reviewed Oct 1, 2023
Just entering the medical field and this course Professionalism in Allied Health was so valuable in my education in beginning my career.
L
Luz
5.0
·Reviewed Apr 11, 2024
This course helped me brush up on some facts about the workplace and has taught me new things. I highly recommend taking this course.
N
NWAY
5.0
·Reviewed Mar 10, 2024
Thank you Coursera for having chance to learn this course, it provides me a lot valuable knowledges. I am happy to learn with it.
R
Raja
5.0
·Reviewed Sep 27, 2023
A very short and profound approach towards the right attitude and displaying professionalism in any Allied Health settings.
A
Atlas
5.0
·Reviewed Nov 10, 2023
Really goes in depth on the basics of professionalism. For those that need a refresher this is perfect.
T
Temitope
5.0
·Reviewed Feb 21, 2024
It has provided me with much needed knowledge on professionalism in the workplace. 100% recommend it
E
Elizabeth
5.0
·Reviewed Nov 15, 2023
Interesting and insightful observations about time management and conflict resolution. Thank you.
A
Aaron
5.0
·Reviewed Nov 8, 2023
The structure of the course is perfect for someone who wants to be in-depth in their studies.
A
Ahsan
5.0
·Reviewed Aug 29, 2023
Expert instructor ,with good way of teaching .Learn beyond my expectation in very easy way.
K
Korey
5.0
·Reviewed Sep 16, 2023
Very easy and informative on how to be professional in any work setting,
D
Danielle
5.0
·Reviewed Aug 1, 2023
This course was easy to follow and flexible to fit your time management.
M
Mohamed
5.0
·Reviewed Jul 5, 2023
highly skilled instructor
catchy and easy-to-remember presentation tools
D
Diane
5.0
·Reviewed Sep 18, 2023
very easy to follow along, and you can review over and over again.