Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions
Enjoyed the cultural models shared. It's simple and useful. I'll be referring to these models in the fu
I like this course! I have learned a lot that I can use in dealing with my colleagues .
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
I enjoyed how the course is detailed and engaging.I recommended it to all my friends.
Very good, compact course. Gave me some valuable inputs. Special thanks for the input on how our minds frame our intercultural expevctations. Also, for the three strategies of conflict resolution.
clear videos, examples and interviews. Great course to deepen these specific matters and start practice related soft skills on workplace from the beginning.
This course is very interesting. you never know until you attempt to learn. i am so grateful to have participated in it.
I learned how to over come the conflict between different culture. This course is very useful for my current situation.
Good course. Some videos were too long and it was hard to keep concentration and understand what was being taught.
Great content however, I found the slides distracting and hard to follow.
I learned the importance of respecting different cultures . Not always see certain behaviours as disrespectful but accept and learn their meanings is the key
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I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
Course is very educative and brings across all cultural dimensions which really help to know various culture's.
Excellent course, well presented and thought provoking. Instructor excellent and presentors from business add to the strength of this course.
I liked this course. It was interesting and informative.
The course was very knowledge boosting and my professor also was good at explaining things esp. Mr. Kothari. My suggestion is that u should start more courses on conflict communication and mediation, arbitration, interpersonal skills required for alternative dispute resolution, communication skills required for a mediator, caucusiing, etc....alll these being topics for many different courses
Amit makes this course something special. He has a wonderful command of language and terminology specific to inercultural communication and conflict resolution; he manages to paint a picture with his word choice, which is really crucial for an online student's learning. This has been the best course in the specialisation thus far!
The design of the course is great with lectures, interviews, and project assignments. I was able to reflect on my past experience and learn better. The only improvement I could think of is related to the delivery of the lectures. It could be more natural. They sounded like they were reading instead of lecturing.
Great Course, Helped me to understand the dimensions of intercultural communication across the world and the ways to resolve any kind of conflict that subsequently arise using various strategies as discussed in this course. Thank you coursera for the wonderful course.
I took the TKI assessment in parallel with this course and I feel like a new person. So much of my previous experience makes sense to me now!
I Learn a lot and grateful to know this course. From this course, I believe no matter how hard and deep the conflict is. Through active listening, a constructive mindset, and intercultural understanding, we can change conflict from a threat and weakness to an opportunity and strength for the organization.
I believe that this course is very important for those who work in intercultural environments and for those who don't too. You can learn about different behaviours and that one must think before they act ar take a decision.The conflict examples made the subject more clear for me. I found them very useful.
Amazing Course!!
I just got a job that will require convincing people from other countries to do some projects that my company located in Brazil wants, and this course is going to help me a lot in this task.
Thank you very much Cousera, the people who did this course and the University of California!!
The lessons were very interesting and helped me a lot to enrich my knowledge about Intercultural Communication and Conflicts Resolution. The professors were short and concise in their videos. The professors were really good in the videos. My congratulations to all of you.
Thank you,
Aris Routsolias
Experiences and knowledge that I gained through the Course are more interesting and useful then I have been expected... I am grateful for the opportunity to participate, staying open for some new "Coursera" experiences... Wishing you Happy New year and all the best,
Aprendí bastante en este curso, especialmente sobre nuevas tácticas para manejar diferencias y conflictos culturales que se pudiesen presentar en mi ámbito laboral. Estoy muy feliz de haber tomado este curso. ¡Muchas gracias UCI!
Brief and up-to-the point overview of the key root causes of intercultural collisions. As additional benefit - set of case studies enabling to follow up intercultural conflicts in everyday behavior in typical business situations.
Really makes you think about culture competence and how much better we can do in life by being better prepared for any situation that might arise where culture clash could hinder the process at hand. Very good course!