In this course you will receive an overview of the health IT ecosystem with a specific focus on the role of electronic health records (EHRs). You’ll be introduced to the factors that contributed to the move from paper records to digitized records and who the most common vendors are. We’ll go over features of EHRs such as computerized provider order entry, clinical decision support, documentation capabilities, and medication reconciliation. Like a physician’s stethoscope, the EHR has become an important tool in healthcare delivery and plays a part throughout the patient’s journey. You’ll go through each of the steps from patient scheduling, to front desk registration, outpatient visits, emergency room encounters, and inpatient admissions.
During the course, we’ll also cover examples of how technical issues related to the EHR can be as simple as problems with logging or password resets. But how they can also be more complex related to alerts that are firing and the display of information. Although some of those challenges are beyond the scope of the IT support staff, having familiarity with the scope of potential problems and the broader EHR landscape is important. This course also includes an introduction to database architecture, servers, and interfaces. We wrap up by discussing the importance of training end-users on healthcare technology and the way in which effective change management strategies are crucial.
Status: Electronic Medical Record System
Electronic Medical Record System
Status: Help Desk Support
Help Desk Support
Course·6 hours
Featured reviews
4.0
·Reviewed Jan 17, 2021
Provides a good connection between IT Support staff and real applications. Also a good introduction to EHR, database and CDS
4.0
·Reviewed Jul 23, 2025
Great teachings, very easy to understand. The teachers all did great, I wish there was hands-on practicals
4.0
·Reviewed May 14, 2022
good Course for beginers in HIT but should be more conent for experinced one.
5.0
·Reviewed Jan 18, 2023
Super helpful for future IT career in health care industry thanks Coursera
5.0
·Reviewed Oct 14, 2023
This was an amazing course. I am learning so much on this journey and cannot wait to start the next course. Thank you, John Hopkins and Coursera.
5.0
·Reviewed Jan 13, 2021
one of the best in terms of its in depth and the ability to infuse hospital case studied is very good
4.0
·Reviewed Apr 19, 2021
If there was an actual simulation to enter patient data and schedule appointments and go through that process, I would have given it 5 stars. I learn and retain information from hands-on experience.
5.0
·Reviewed Feb 23, 2022
This course was very informative, yet to the point. I look forward to the other courses in this specialization.
4.0
·Reviewed Apr 23, 2023
Overall a very intuitive and interactive course. Learnt a great deal from the information provided. Thank you!
5.0
·Reviewed Nov 6, 2021
This is a nice course for you to learn Health Information Technology Fundamentals. You can also get an overview of Software Security, Authentication, Databases and customer services.
5.0
·Reviewed Feb 3, 2021
Very informative, educative and comprehensive. I look forward to learning more about Health IT. Thanks to the various teachers for teaching so well.
4.0
·Reviewed Dec 12, 2023
The importance of keeping patient information safe is thoroughly demonstrated in a variety of ways.
All reviews
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N
Naomi
4.0
·Reviewed Apr 19, 2021
If there was an actual simulation to enter patient data and schedule appointments and go through that process, I would have given it 5 stars. I learn and retain information from hands-on experience.
M
Mushafau
5.0
·Reviewed Nov 16, 2021
Would be nice to provide more details about some popular EMR software e.g. displaying their interface and navigating the menus.
E
E
5.0
·Reviewed May 8, 2022
I enjoyed learning about Electronic Health Records. The course was fun, very educational and informative. Instructors did a great job with lectures.
S
Safiqul
5.0
·Reviewed Jul 2, 2021
I love this course. Now I am able to understand Health Information Technology and also I can get a job in many departments of Healthcare IT. Thanks to the all members who teach me and giving me an opportunity to take this this course. Specially thanks to EBONY COLINA, Madam :) I like your teaching styles and your verbal speech. Thank You All.
M
Manuel
5.0
·Reviewed Nov 7, 2021
This is a nice course for you to learn Health Information Technology Fundamentals. You can also get an overview of Software Security, Authentication, Databases and customer services.
D
Damilola
5.0
·Reviewed Feb 4, 2021
Very informative, educative and comprehensive. I look forward to learning more about Health IT. Thanks to the various teachers for teaching so well.
A
Arjuna
5.0
·Reviewed Mar 31, 2021
There is a lot to learn about how hospitals work and vocabulary.
A
Andrea
5.0
·Reviewed Feb 15, 2021
Enjoyed this course, very informative and easy to follow.
F
Faisal
4.0
·Reviewed Jun 29, 2023
This short course is a breath of fresh air in the world of e-learning. The material is concise and effectively packaged, making it pretty digestible for learners of all levels.
What sets it apart is its ability to simplify complex concepts, making the course engaging and fun. The roadmap is logical and easy to follow, ensuring a seamless learning experience.
However, while it shines in many aspects, there's still a bit of room for improvements in certain areas. Overall, I'd recommend it to anyone seeking to begin their journey of understanding health IT. A solid 4/5 stars for this well-rounded course!
R
Robin
5.0
·Reviewed Apr 13, 2021
I really enjoyed this course! It's exciting to start taking a peak of what goes on "behind the scene" of medical facilities! I am looking forward to the next course to continue towards my goal of eventually working in the Healthcare IT field.
J
Jeffrey
5.0
·Reviewed Jan 17, 2021
Basic but informative and provides a high level overview to help me with my current role and be able to apply the training into day to day discussions on EHR. Thank you Coursera and John Hopkins for the program.
A
Adam
5.0
·Reviewed Jan 28, 2023
Thank you, Coursera. the course has been phenomenal and has given me in debt insight into the world of healthcare IT.
D
DC
5.0
·Reviewed Sep 20, 2022
I really enjoyed this course and the reading material was very informative and went along well within each module.
A
Ashley
5.0
·Reviewed Feb 23, 2022
This course was very informative, yet to the point. I look forward to the other courses in this specialization.
R
Raksha
5.0
·Reviewed May 10, 2022
good course, which gave me more knowledge about Electronic health records and various other information.
E
eva
5.0
·Reviewed Jan 14, 2021
one of the best in terms of its in depth and the ability to infuse hospital case studied is very good
Z
Zacharey
5.0
·Reviewed Nov 6, 2022
Thank you so much for the knowledge and information provide to me. I can go further in my career now.
S
Shaine
5.0
·Reviewed Oct 14, 2022
Very good. Challenging tests and tests that requires analyzing, this is an excellent course.
H
harold
5.0
·Reviewed Jan 19, 2023
Super helpful for future IT career in health care industry thanks Coursera
D
Denae'
5.0
·Reviewed Oct 8, 2021
The Health Information Technology Course was engaging and enligtening.