Effective writing is a powerful tool in the business environment. Learn how to articulate your thoughts in a clear and concise manner that will allow your ideas to be better understood by your readers. Improve your business writing skill by learning to select and use appropriate formats for your audience, use the correct medium and adjust your writing style accordingly, as well as identify your objective and communicate it clearly. You'll also learn to spot, correct and avoid the most common writing pitfalls, and gain valuable experience analyzing, writing and revising a wide spectrum of business documents. From a simple email to a complete report, learn how to put good business writing to work for you.
Upon completing this course, you will be able to:
1. Write effective business communications, including bad news, good news, persuasive writing, presentations, emails, memos, business reports and press releases
2. Learn how to edit and proofread business documents
3. Learn how to write for a global market
Status: Communication Strategies
Communication Strategies
Status: Writing
Writing
Beginner·Course·7 hours
Featured reviews
4.0
·Reviewed Aug 13, 2016
This is very good and I would recommend it, but it is quite short compared to other Coursera courses that I have paid for. I think they should add more content for the price they are charging.
4.0
·Reviewed Feb 23, 2020
Rather good course. I would recommend to place more links for selfeducation. Also it would be greate to see more examples of business correspondence and key expressions.
5.0
·Reviewed May 13, 2020
Good Afternoon,I, Binte Rasool, would like to appreciate the course content and above it the mentor. She has good knowledge about the course and the way of teaching was very good,Thank you,Regards
4.0
·Reviewed May 31, 2016
Universally applicable, presented in an entertaining manner, and quite thorough. Even experienced writers will pick up on one or two aspects they usually overlook. Highly recommended!
5.0
·Reviewed Sep 13, 2020
I am glad that I decided to do this course.The topics covered are very helpful for a beginner . Tutoring was also well organised and easily understandable. Thank you.
5.0
·Reviewed Apr 18, 2019
It was a very informative and useful course for officials involving business writing. I feel considerable improvement in my writing after passing of this course.
4.0
·Reviewed Apr 23, 2016
Sue Robins is an excellent instructor in the art of business writing. She will help you navigate the nuances and best practices behind a good business document
5.0
·Reviewed Jul 3, 2016
The explanations and the topics covered are very much useful for the professionals to implement in the day to day work.Thanks for such a wonderful contents.
5.0
·Reviewed Apr 12, 2023
A simple to understand course on a topic that can be daunting to analytical thinkers. I have immediately tried a few lessons from this course and noticing some positive results.
4.0
·Reviewed Feb 20, 2017
A very simplistic overview of necessary skills and helpful writing tips. The videos are a bit slow and the instructor stumbles over her words a lot, but the material is great.
5.0
·Reviewed Jul 7, 2020
The structure of course is very interesting,easy to understand and very informative.Its definitely helps me to improve my communication skills over digital platform.
5.0
·Reviewed May 18, 2020
AMAZING EXPERIENCE TO LEARNING WITH COURSERA. THIS IS ONE OF BEST ONLINE STUDY SITE IN WORLD. THANK YOU VERY MUCH FOR GIVING ME THIS TYPE OPPORTUNITY TO LEARNING COURSES. KEEP IT UP....
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G
Guido
3.0
·Reviewed Sep 24, 2015
Testing choice isn't great. Writing a letter, outline, etc. and submitting it for peer review would have been more productive. Furthermore, some questions in Week 2 test are confusing, the original meaning the test designer is trying to convey is, which dictates what the right answer is, isn't clear, giving too much room to interpretation not allowing the answer to be empirically right.
S
Simona
2.0
·Reviewed Apr 8, 2020
Unfortunately, I don't feel I have learned anything new during this course, except for a couple of definitions. The content was very basic and most of the presentations looked like they weren't at all revised before being approved, there is even a lesson that starts halfway. Some slides are poorly done graphic- and content-wise. Same concept repeated lesson after lesson and some grammar mistakes even in the grammar section of the course! Last but not least, the quiz questions are really ambiguous and don't seem linked to the course content, I had to re-take week 2 quiz three times to pass with trial and error, because I could not understand what was the purpose of the question. Some hands-on exercise would have been useful. Would retake if content is revised.
J
Johan
3.0
·Reviewed Jan 31, 2016
Didn't really elevate my writing. Mostly due to the fact that there were no practical exercises included. Though some of the theoretical stuff that is covered is sort of common sense, most is still very relevant, so I don't regret taking the course.
B
Bobby
5.0
·Reviewed Aug 1, 2019
I have held several executive roles throughout my career. This course helped fine tune my writing and has drastically improved my correspondences as well as presentations. Highly recommend.
B
Balaji
5.0
·Reviewed Nov 13, 2018
The Course is very useful. I like the tutor. The content was very crisp and easy to understand. I learnt many new things which I can deploy in my mails, business cases and letters.
Many thanks to the entire team of Coursera. Love you.
T
Thasleemah
5.0
·Reviewed Jul 8, 2016
A simplified course that targets areas of business writing which most of us tend to oversee. In this era of digitalisation and information overload, this back to basics method was really refreshing.
G
Gene
5.0
·Reviewed Dec 8, 2018
This course was short, poignant and mindful of our busy lives, while teaching us all how to be more impactful in our writing. This is just what I was looking for to give me an extra edge at work!
K
Kristien
1.0
·Reviewed Aug 7, 2023
The errors in the written quizzes and ambiguity are contrary to the course title. For example: noun and pronoun agreements in test two (association is a noun, they is a pronoun) this course should be reviewed for errors. Additionally the test four subject matter of Proofreading, Editing and Revising are completely wrong in the sequence for academia. That is only a few of many mistakes!
J
Jaime
1.0
·Reviewed Apr 29, 2020
I didn't particularly like the grammar module, I felt like I was guessing the questions in the quiz. I think that all the course should be more pragmatic
D
Deleted
1.0
·Reviewed Sep 22, 2015
Poor content. Clearly filler material for the specialization. :)
A
Arthi
3.0
·Reviewed Aug 25, 2015
The modules had a lot of aspects and covered each one in detail. However, it would have been helpful to have some hands-on exercises like writing an executive summary, evaluating a resume, writing an elevator pitch etc so that people learn from each other. Otherwise, its a great course with emphasis on different aspects of business writing. Thanks
A
Andre
5.0
·Reviewed Jul 3, 2017
Gostei muito desse curso, talvez o mais Ăștil que eu fiz em muito tempo. SĂŁo dicas simples, mas as pessoas realmente deveriam aprendĂȘ-las e segui-las no ambiente de trabalho.
This has to be one the best, most substantial courses here on Coursera. It covers a wide array of topics, while still focusing on small details that I would have usually missed out on. Great lecturer, and great course content offered. Highly recommend this course to anyone who is interested in enhancing and refining their writing skills.
R
Rick
5.0
·Reviewed Oct 27, 2015
I found this course very valuable as much of my job centers around the principals outlined here. I see lots of this as common sense but find it very refreshing to have it in a formal format for others to learn from. I love the comment that we are surrounded by clutter in our writing and need to address it.
M
Md.
5.0
·Reviewed Jun 7, 2020
This is a great course for Professionals who has to communicate on a daily basis in the form of writing. This course will enable them to identify the mistakes they were making and help them communicate more efficiently. I liked the way Ms Susanne Robins delivered each lecture.
H
HILARY
5.0
·Reviewed Oct 16, 2020
Thank you to Mdm Sue Robins for conducting this great course to us. This course was great and informative in sharpening our skills in dealing with client and customers in daily business. Thanks to UCI Division of Continuing Education for doing this great course. THANK YOU.
K
Karim
5.0
·Reviewed Jun 24, 2020
Great course! I have always had trouble with my writing and this course has helped me a lot, specially when it comes to writing emails at work. I would recommend this course for those who struggle when writing to colleagues or Management.
D
Di
5.0
·Reviewed Oct 26, 2015
The course is great. very informative and there are a lot of best practices i can practice in my day to day work.
The only area i see improvement is the quiz for week 2. I found it very difficult to pass the the choices are ambiguous.
S
Stacy
5.0
·Reviewed Apr 13, 2018
The course covered a broad and basic scope of relatable writing topics; while, it still focused on the crucial and applicable topics (i.e. executive summaries and proposals to memos, agendas, and social media writing).
S
Sabiha
5.0
·Reviewed Apr 20, 2020
It was an amazing course with a nice course instructor. I love this course, it will help me in business communication and any type of formal communication. I could gather some necessary knowledge through this course.